Returpolicy

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 14-day return policy from the day you receive your order.

Return Conditions

  • The product must be unused and in its original condition.

  • The original packaging must be included.

  • The return must be made within 14 days from the date you received the item.

Return Shipping
For returns, you as the customer are responsible for the return shipping cost. We recommend using a trackable shipping method, as you are responsible for the package until it reaches us.

Refunds
Once we have received and approved your return, the amount will be refunded to the same payment method used for the purchase. Refunds will be processed within 5 business days from the date we receive the item.

How to Make a Return

  1. Contact us via email at [zandrostudio.com] with your order number and details of the item you wish to return.

  2. We will send you instructions on how to proceed with the return.

  3. Send the item back to the address we provide.

If you have any questions, contact us via the chat bubble on our website and we will be happy to assist you.

What we stand for

Easy returns – a guaranteed policy

If the product doesn’t fit or didn’t meet your expectations, you can request a return within 14 days. We’ll guide you step by step through the process to make it as simple as possible. To be approved, the item must be unused and in its original condition. Once we’ve received your return, we’ll refund the amount to your original payment method.

Shipping

We pack and ship your order the same day we receive it. To give you the best experience possible, we’ve invested in premium packaging materials that reflect our brand and quality. Within Sweden, delivery usually takes 2–3 business days. For deliveries to Norway and other countries, shipping times may be slightly longer.

Payments

We offer payment via Apple Pay, Klarna, and other approved payment methods. All payments are securely processed with industry-standard encryption. Personal and payment information is handled confidentially and will not be shared without your consent.

Is it safe to order from us?

We have over 550+ satisfied customers, with reviews available under each product. Your order is fully trackable, so you can follow the delivery from our warehouse in Sweden all the way to your doorstep. We provide clear product images that show both fit and details, so you know exactly what to expect.

We’re also an approved and verified Klarna partner, giving you extra confidence when shopping with us. With Klarna, you can even choose to pay after you’ve received and approved your order.