Refund policy
Return Policy
We want you to be completely satisfied with your purchase. If you’re not, we offer a 14-day return policy from the date you receive your order.
Return Conditions
- The item must be unused and in its original condition.
- Original packaging must be included.
- The return must be initiated within 14 days of receiving the item.
Return Shipping
Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping method, as you are responsible for the package until it reaches us.
Refunds
Once we receive and approve your return, we will issue a refund to the original payment method. Refunds are processed within 5 business days of receiving the returned item.
How to Return an Item
- Contact us at [zandrostudio@gmail.com] with your order number and the item(s) you wish to return.
- We will send you instructions on how to proceed with the return.
- Send the item to the address we provide.
If you have any questions, feel free to reach out to us — we’re here to help.
